Returns & Exchange

If you are not satisfied with your purchase for any reason, we would happy to back the goods within 14 days of you receiving them. Please fill out the returns form provided or download below.

Please click here to download returns form


RETURN GUIDELINES

  • Items must be in original condition and have not been worn or damaged, with all original packaging (garment tags, labels still attached and dust covers).
  • Please insure labels and tags have not been removed or tampered with
  • Products containing boxes such as shoes boxes and dust covers are considered part of the product, therefore must also be returned undamaged or unused.
  • Products which have been altered or washed (please follow washing instructions and care instruction per label) cannot be returned.  
  • Wear & tear depends on the how the product is taken care of and worn, therefore we do not refund items that have been damaged by wear & tear  
  • When trying items on please be sure they do not come in contact with creams, perfume, make up or any other chemical and try footwear on a clean surface with socks.

ITEMS WE CAN NOT RETURN

  • Underwear
  • Swimwear

We provide FREE UK returns

We will refund postage as we are currently working on our returns label.

The item is your responsibility until it reaches us. For your own protection, we recommend you send the parcel using a delivery service that insures you for the value of the goods and is signed for.

International customers

  • The item is your responsibility until it reaches us. For your own protection, we recommend you send the parcel using a delivery service that insures you for the value of the goods and is signed for.
  • * The cost of returning the item to us is your responsibility.
  • * The parcel can take up to 14 working days to be returned to our store, unless sent via special delivery.

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